Returning Clients – I’m thankful for you, your continued confidence, and referrals of friends and family!
Please note changes to POLICY, including ONLINE and IN-PERSON consultation sessions, as of January 1, 2019. FAQs are offered below.
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I can be booked up to about 4-6 weeks in advance, particularly around the new year. I keep a wait list but clients must first book the best available date and time for them, and ask to be notified of an opening.
There are three steps to booking: Please (1) read my Booking Process and Policies as some have changed; (2) book a session using the PayPal buttons. (3) I will contact you by email for your date, exact time, and city/state/country of birth. I’ll offer you 2 or 3 of the first available dates for an online session. Again, please read the following Booking Process and Policies.
UPDATED BOOKING PROCESS AND POLICIES
Policy – Online Consultations (NEW as of January 1, 2019):
The majority of my clients prefer online consultation. This gives each of us greater flexibility, and there is no travel or traffic for you.
Once I contact you with the first available dates, you will have 48 hours to respond with your choice, or offer me some suggestions about what timeframe works for you. When selecting a time, please ensure that you will have privacy and quiet for the duration.
Out of courtesy to other clients, I cannot hold times open after 48 hours. If I don’t hear from you within 48 hours, it is my policy to refund your session payment.
Once you are scheduled, I’ll send an email confirmation of the date and time, and a link to learn about Zoom, the widely used online meeting platform with which you may already be familiar.
About 72-48 hours before your session, you’ll receive a link for our online session, and a reminder about the date and time.
I will then look forward to seeing you online at your scheduled time.
**If, at the last minute, you are unable to attend, you agree that I will record it for you, and allow you time for a brief follow-up by email.**
By booking an online session, you agree to these terms.
Policy – In-Person or Telephone Sessions (NEW as of January 1, 2019):
Once an in-person or telephone session is paid and calendared, I hold that time for you.
For in-person or telephone appointments, to cancel for a full refund, I require 48 hours notice.
For cancelation in any timeframe less than 48 hours, I retain $125. If you have booked one hour, that is the entire fee. If you have booked 90 minutes, that means you get a refund of $75.
On chart session days for in-person appointments, I usually book successive sessions with only a short break between. If you are late, I cannot guarantee that you will get your full time. Please do not text while you are driving.
By booking an in-person session, you understand and agree.
CONSULTATION LIMITS AND CAVEATS
I do not consult for people under age 18. I do not consult for third parties (about your spouse, housemate, mother-in-law, et al). I am not a medical practitioner and cannot give you medical advice. I am not a lawyer and cannot advise on legal matters. I cannot give financial or investment guidance.
As an Associate Member, I adhere to the code of ethics outlined by the American Federation of Astrologers.
THANK YOU! As always, I look forward to working with you.
(c) Donna Ellis 2015 – 2019